ashroot — website policies
Last Updated: November 30, 2025
Thank you for visiting ashroot. These policies outline how we operate, protect your data, handle orders, and communicate the limits of our products and services. By using our website, you agree to the terms outlined below.
1. Privacy Policy
ashroot (“we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains the types of information we collect, how we use it, and your rights.
Information We Collect
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Shipping & billing addresses
- Payment information (processed securely by third parties; we do not store full card numbers)
- Account login information
- Any data submitted via forms, surveys, or customer support
B. Automatically Collected Information
- Device type, IP address, browser type
- Pages visited and time spent
- Cookies and tracking data
- Referral sources
C. Order & Transaction Data
- Products purchased
- Order history
- Customer service communications
D. Optional Wellness/Health Information
If you voluntarily provide wellness information, we treat it as sensitive and do not use it for advertising.
How We Use Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve website performance
- Send transactional emails
- Send marketing communications (only if you opt in)
- Prevent fraud
- Comply with legal obligations
We do not sell your personal data.
Cookies
We use cookies for:
- Analytics
- Site functionality
- Personalization
- Marketing and retargeting (if enabled)
You can disable cookies through your browser.
Sharing Your Information
We only share data with trusted third parties, such as:
- Payment processors
- Fulfillment and shipping partners
- Email and SMS platforms
- Analytics tools
- Legal/fraud-prevention services
Partners must protect your data.
Data Security
We implement industry-standard safeguards including encryption and secure transmission.
Your Rights
Depending on your location, you may:
- Request a copy of your data
- Request deletion or correction
- Opt out of marketing
- Ask what personal data we store
Contact: info@ashroot.com
Children’s Privacy
Our website is not intended for children under 13.
2. Terms & Conditions
By using the ashroot website (“Site”) or purchasing products from us, you agree to these Terms & Conditions.
Use of the Site
You agree not to:
- Engage in unlawful activity
- Interfere with site operations
- Copy or misuse content, trademarks, or product information
Product Information
Product descriptions may change. We reserve the right to modify availability, pricing, and details.
Purchases & Payment
By placing an order, you confirm:
- You’re authorized to use the payment method
- Information provided is accurate
- Additional charges (e.g., tax/shipping) may apply
We may refuse or cancel orders.
Intellectual Property
All site content—including logos, product descriptions, images, text, and branding—is owned by ashroot and may not be used without permission.
Limitation of Liability
To the fullest extent allowed by law, ashroot is not liable for:
- Indirect or consequential damages
- Product misuse
- Shipping delays
- User health decisions
Use products at your own discretion.
3. Refund Policy
Because ashroot produces consumable dietary supplements, we follow strict safety and quality guidelines.
All Sales Are Final (for consumables)
We cannot accept returns of opened or used products.
Unopened Products
May be eligible for return within 30 days upon approval.
Refunds May Be Issued For:
- Damaged items
- Incorrect products shipped
- Lost shipments (after carrier investigation)
Non-Refundable Items
- Opened or used supplements
- Customer-damaged items
- Incorrect address entries
- Products purchased from non-authorized sellers
To request assistance: info@ashroot.com
4. Shipping Policy
Processing Times
Orders ship within 1–3 business days.
Shipping Methods
We ship via major carriers (USPS, UPS, FedEx). Rates are shown at checkout.
Delivery Times
Varies by location. Carrier delays are beyond our control.
Lost or Stolen Packages
If marked delivered but missing:
- Check with neighbors/building
- Wait 24 hours
- Contact the carrier
- Contact us with the investigation results
International Shipping
If offered:
- Customer pays duties/taxes
- Delivery times vary by country
5. FDA-Compliant Disclaimer
To comply with U.S. dietary supplement regulations:
These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.
All information on this site is for general informational purposes only.
Consult a healthcare professional before using dietary supplements.
7. Contact Information
For privacy questions, order issues, or general support:
ashroot
Email: info@ashroot.com